I sell on both Shopify and Etsy. Can I use Emoship?
Emoship allows you to import orders from various platforms. You can sell on multiple platforms and integrate orders into Emoship. We will sync and process your order as soon as possible.
Which couriers does Emoship employ?
Although it is not possible to select the carrier used to ship your orders, you can rest assured that we only work with reliable shipping companies. Usually, our couriers are UPS, USPS, FedEx, and other reliable local carriers. We guarantee accurate estimates and secure deliveries of all your orders.
How do I know if an order has been shipped?
Once your order has been shipped, our system will update your order status from processing to in transit with the tracking number of the specific shipping unit. You can monitor particular order journeys by clicking on the provided tracking information.
My orders haven't been fulfilled and have been pending for several days.
If your orders have been left in pending status for more than two full business days, please reach out to our customer service team on Customer Portal or via team@emoship.com as soon as possible with order information. Once we receive your information, we can make sure your order is pushed to the front of the picking line and fulfilled right away.
My customer received the wrong items.
We sincerely apologize for the error. Our warehouse system employs the most advanced technology to minimize mistakes in the order fulfillment process, but there are still rare cases where this can happen. If your customers received the wrong items due to a warehouse error, please contact our customer service team on Customer Portal or team@emoship.com with detailed order information (customer ID, order ID, issue). After receiving and verifying your information, we will make sure the order is reshipped to your customer at our expense.
